Last Updated: June 2026
Exchange Policy
We hope you’re happy with your purchase. If something isn’t right, we’re here to help.
1. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must raise a support ticket with our Customer Care team within 10 days of delivery. Exchange requests submitted after this period may not be eligible for review.
To initiate an exchange request, please contact us at customercare@cuemath.com and provide the following information:
- Your order number
- A brief description of the issue
- Clear photographs of the damaged, defective, or incorrect item
- Photographs of the product packaging, where applicable
- Any other information or documentation reasonably requested by our support team to assess the claim
Once we receive and review the required details, we will determine whether the item is eligible for an exchange and, if approved, arrange a replacement at no additional cost.
2. Questions
If you have any questions regarding an exchange, please contact us at customercare@cuemath.com. We will be happy to assist you.